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用英文跟美商溝通(信件篇)

我是如何使用 ChatGPT 跟美商科技公司(Meta)透過信件溝通。下面的文字是生成的,不是原始信件內容,不包含真實的機敏資訊。

回覆信件

樣版:

reply to :

<<<[客戶原始信件]>>>

write:
[你想要說的話,可以列點]

✍️ = 範例 ChatGPT 輸入

🤖 = 範例 ChatGPT 輸出

✍️ reply to:

<<<

Dear Lee,
We’re excited to invite you to the AI Summit, happening November 15-16, 2024, at [Company]’s Singapore office.

Key Details:
Travel: [Company] covers round-trip economy airfare. Passport validity of 6+ months required.

Please RSVP by September 30 to confirm your attendance.

Best regards,
James

>>>
write:
1. thank you, really appreciate
2. yes I will be happy to join please let me know how i can proceed.

🤖 Subject: RSVP for AI Innovators Summit and AI Accelerator Finals

Dear James,

Thank you for the kind invitation to the AI Summit. I really appreciate the opportunity and am excited to attend this exciting event.

I am happy to confirm my attendance. Please let me know how I should proceed or if there are any additional steps or information you need from me.

Looking forward to it!

Best regards,
Lee

對話紀錄:https://chatgpt.com/share/673beee9-a3fc-8001-8623-1e3348765532

(這一封客戶的信件是生成的,不是真的)


撰寫信件:颱風前改飛機

職場上的溝通其實大部分的時候是在回覆信件,很少需要撰寫一封新的信件。但這次我的行程遇到了颱風,想要請對方幫我改班機。

背景資訊

在我寄出這封信以前,我覺得這麼臨時應該沒有什麼機會了。但不妨還是問問看。所以我會需要:

  • 把事實用一句話講清楚:我這邊遭遇颱風,我預計出發的時候會最糟。
    • 緊急時刻大家都沒空,需要把這件事情講清楚
  • 把自己的情緒講出來:我會擔心
    • 我年輕的時候會以外職場上不要太情緒化,長大一點才發現可以跟對方溝通自己對事情的判斷、情緒、擔心其實是蠻健康的事情。
  • 減少未來來回的空間,直接提供可行選項:我想要的替代方案是 13:00-15:00出發
    • 因為時間緊迫,我不想要來來回回,可以就可以,不行就不行。
  • 放低姿態,溝通對對方的不便:我了解這很難,所以我沒有期待這樣一定可以。
    • 我第一封草稿沒這部分,但後來覺得,這樣子有一點把對方當作理所當然。

💪 以上是靠我自己人工的部分,現在看起來也還是很難 AI 取代。


👇 我給 AI 的指令:

✍️ Write letter:

<<<Hey James I have a last minute inquiry to ask. I’m worry about the typo that hits Taipei which will be the strongest during Wednesday morning , is it possible to leave on October 1th, one day earlier. For example tomorrow Tuesday afternoon between(everything between 13:00-15:00 works for me$

I understand that this might not be possible so just asiing>>>
🤖 Subject: Request to Reschedule Departure

Hi James,

I have a last-minute inquiry to make. I'm concerned about the typhoon expected to hit Taipei, with its strongest impact forecasted for Wednesday morning. Would it be possible to leave a day earlier, on October 1st?

For example, I’m available tomorrow, Tuesday, between 1:00 PM and 3:00 PM if that works.

I completely understand if this isn’t feasible, but I thought I’d ask just in case.

Thank you so much for considering!

Best regards,

對話紀錄:https://chatgpt.com/share/673bf285-2c7c-8001-a31a-7349284068e9

(這一封客戶的信件是生成的,不是真的)

📌 畫龍點睛的一句話:

  • 我覺得最後一刻才要更改班機也是會讓對方挺困擾的,所以我加了最後一句:
I understand that this might not be possible so just asiing

(我打錯字,颱風來太慌亂了)

我覺得 ChatGPT 幫我改:

I completely understand if this isn’t feasible, but I thought I’d ask just in case.

Thank you so much for considering!

我覺得超棒的!


這邊我其實聯絡的是旅行社,我想要特別節錄旅行社給我的的回覆,因為我覺得很專業:

We can change the flight however we are not able to confirm the extra night with the hotel.

「我們可以幫你改機票,但我們現在還沒有辦法確定飯店有位置」。

我覺得這句話講的超棒:

  1. 既讓我最主要的機票問題有實質進展。
  2. 把潛在問題挑明:因為我要早飛,所以會有額外住宿問題
  3. 用現實說明現在的情況:我們現在還沒有辦法跟飯店確認有位置
    1. 他們現在人手沒有辦法處理這件事情
    2. 我也還沒有開口直接要求要幫我訂位
  4. 保留餘地:沒有直接說他們沒辦法幫助我。

我覺得這句話講的真的很好。我看了覺得真的很專業。我後來直接回覆他說:「住宿我自己來就好了」。


進階:輕鬆的語氣給對方一點壓力

溝通的過程中,對方跟我預約了兩個可能日期。但我想要對方趕快決定是哪一個。我想要對方可以儘早決定,但我不希望他們感到壓力。

這邊就結合了前一篇所提到的語氣,我這樣子寫:

✍️
<<<(對方的信件)>>>
chill yet polite: Write to James ask to confirm whether the event on 10/5 or 10/6 afternoon. mention I have meeting coming up so wish to confirm.

🤖

Dear James,

Thank you for reaching out and for the kind invitation. I appreciate the opportunity to be involved in the [Company] Pitching Competition.

I noticed the event is mentioned as taking place on October 6th. Could you please confirm whether the event is indeed scheduled for the afternoon of October 6th or if it's on October 5th? I have another meeting coming up, so I want to make sure I have the correct date marked in my calendar.

Looking forward to your confirmation. Please don't hesitate to reach out if there are any additional details I should be aware of.